FAQ

Frequently Asked Questions

1. Is your site safe? Can I command safe?

Answer: Yes, this site is 100% secure:  

  •  The site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you).
  •  On this site, ALL PAGES are secure and can not be hacked or can not be the target of malware.
  •  We have taken the services of the MONDIAL Chief of Web Site Protection (McAfee) who watches every second of all the data that pass through this site.
  •  For the payment, we use Paypal and Stripe which are the references in terms of security of transactions on the Internet.
  2. I only received part of my order. How come?
Answer: Yes, it's normal. We work with several suppliers. Some items on our site may be available only on order. Our offer is subject to the availability of items at our suppliers or creation time required.

The products are ready, they are shipped to shorten your wait. You can receive your order in separate packages and on different dates.

3. I have ordered for over 15 days and have not received anything yet.

Answer : Yes, it's normal. As stated in our Terms and Conditions, delivery times are 14 to 35 days.

Be patient, your order arrived soon.

4.A How much does shipping and shipping cost?

Answer : All Is Free

5.Return / Refund :
You can return your ordered items within 14 days. Upon receipt of the package (s), the refund will be made within 48 hours excluding weekends and holidays.
Please contact us before any return by email
 
For other questions, do not hesitate to contact us, our sales department is at your disposal! We will answer you within 24 hours.